Contacting customer service
For orders where the seller is Ebizlab S.r.l., email assistenza@ebizlab.it. You can also call +39 0984 1800929 or +39 02 40709097.
Opening hours: Monday to Friday, 09:00–13:00 and 14:00–18:00, Italian local time. For communications by certified email (PEC): ebizlab@pec.it.
Your request, step by step
- Contact us. Email assistenza@ebizlab.it or use the customer service channel of the marketplace where you placed your order.
- Help us identify your purchase. Include the order number, sales channel and product, where available. Explain your request and provide a contact address for our reply.
- Receive guidance for your case. Our team explains the next steps. If an item needs to be returned, we provide the correct return address and shipping instructions, or details of any agreed collection.
- Continue in the same conversation. Keep your messages and order details so you can follow your request and refer to the instructions provided.
Do not automatically send products to our registered office: the return address depends on the product and the logistics of the order. For withdrawal, see the time limits and procedure in Returns and right of withdrawal.
Deliveries, products and spare parts
A delivery issue, damaged product or incomplete order. Tell us if you received the wrong item and describe what happened. Photographs of the product and packaging can help, if available; they are not an automatic requirement for receiving support or exercising your rights.
A product that does not conform. Describe the defect and when it appeared. The applicable protection and remedies are explained under Legal guarantee.
A spare part for your product. Tell us the model and component you need so we can check availability and compatibility. Any paid supply is distinguished from remedies due under the legal guarantee.
These buttons open a draft in your email application. Complete and send the message from that application; this website does not send requests automatically.
Helpful information
To help identify your order, provide the marketplace or shop, order number, product concerned and a clear description of your enquiry. Attach only relevant documentation and avoid unnecessary personal data. An email address allows us to provide a written reply.
You may also use the support channels provided by the platform where you made the purchase. To give notice of withdrawal, see Returns and right of withdrawal; for a product defect, see Legal guarantee.
Making a complaint
Email assistenza@ebizlab.it describing the issue, any previous contact and the resolution you are seeking. Our customer service team reviews your complaint and replies using the contact address or channel used for your request. Any relevant clarification or documents are requested in the same conversation.
Keep a copy of your complaint and order documentation. The purchasing platform’s procedures and your statutory rights remain available.
For information about how personal data are handled, see our Privacy notice.
Alternative dispute resolution
If contacting customer service does not resolve a dispute, you can ask about alternative dispute resolution (ADR). Where a complaint cannot be resolved directly, we provide information on the relevant ADR body on a durable medium and state whether we intend to use its procedure, in accordance with the applicable rules.
Other remedies provided by law remain available. For a cross-border dispute within the European Union, Iceland or Norway, you may also contact the European Consumer Centres Network.
The former ODR platform
The European ODR platform was discontinued on 20 July 2025. This website therefore does not provide a link to start new proceedings on that platform.
Official references and resources
Last updated · 20 October 2026